The subject line of the first email is “ACTION REQUIRED: We Sent Your Shipping Container“. This email informs that a shipping container and prepaid shipping label have been sent to retrieve the machine. There is a link that allows customers to provide important details to our technicians regarding the malfunction they are experiencing. The email also contains a detailed table with a tracking link, as well as thorough instructions regarding the repair.

If the machine is not received within seven days from the day the shipping container was sent, a second email will arrive with the subject line “Remember To Send Your Machine Back For Repair.“ This is just a friendly reminder to ship the machine in for the fastest turn-around possible.

Once the coffee machine is received at the Assistance Service Center, an email is sent to notify the customer with the subject line “We Received Your Machine.“ This email will have an estimate as to how long it will be until the machine is returned.

The final email with subject line “Your Machine Is Repaired And On It’s Way“ notifies the customer that the machine has been shipped back and contains a tracking link.

The subject line of the first email is “ACTION REQUIRED: Your Nespresso Machine Exchange Has Shipped”. The email informs that a replacement has been shipped along with an email with an electronic return label (ERL) that comes directly from UPS. The customer is instructed to ship back the original machine in the box the replacement arrives in and use the ERL provided from UPS for the return shipping. If the customer fails to return the original machine, the customer will be charged (full explanation in email).

If the machine is not received within 30 days, a reminder email called “ACTION REQUIRED: Reminder to Return Your Nespresso Machine” is sent.

If the machine is not received within 60 days, another reminder email called “IMMEDIATE ACTION REQUIRED: Final Notice To Return Your Nespresso Machine” is sent. The customer should act immediately to avoid any charges.

NOTE: Machine replacements will either be warranted for the remainder of the original warranty period, or six months, whichever is greater.

If our technicians determine that the machine is unrepairable, a replacement will be shipped (if available), and an email is sent as well.

NOTE: Machine replacements will either be warranted for the remainder of the original warranty period, or six months, whichever is greater.

If the unrepairable machine is either discontinued or out-of-stock, an email will be sent, and the Nespresso call center will attempt to reach out to the customer to choose a suitable replacement model.